1. INTRODUCTION
R&S General Construction Inc. ("we," "us," "our," or "R&S") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through forms, advertisements, or other channels.
Please read this Privacy Policy carefully. By using our services or providing us with your personal information, you agree to the collection and use of information in accordance with this policy.
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Request a free estimate or consultation
- Fill out a contact form on our website
- Respond to our advertisements
- Call or text our business phone number
- Email us directly
- Book an appointment through our scheduling system
The personal information we collect may include:
- Name (first and last)
- Email address
- Phone number (mobile or landline)
- Street address (including city, state, and ZIP code)
- Project details (type of remodeling project, timeline, budget range)
- Property information (property type, size, current condition)
- Communication preferences
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Pages visited and time spent on pages
- Referring website or advertisement
- Date and time of visit
2.3 Information from Third Parties
We may receive information about you from third-party platforms, including:
- Social media platforms (Facebook, Instagram) when you interact with our ads or pages
- Advertising platforms (Google Ads, Meta Ads) that collect data about ad interactions
- Lead generation services that you've authorized to share your information
- Review platforms (Google, Yelp) when you leave reviews
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 To Provide Our Services
- Schedule and conduct free estimates and consultations
- Communicate about your remodeling project
- Provide quotes and proposals
- Deliver construction and remodeling services
- Answer your questions and respond to inquiries
3.2 For Business Operations
- Process and manage appointments
- Maintain customer records
- Send project updates and follow-ups
- Conduct quality assurance and customer satisfaction surveys
- Improve our services based on feedback
3.3 For Marketing and Communication
- Send promotional materials about our services (with your consent)
- Notify you about special offers or new services
- Share educational content about home remodeling
- Send appointment reminders via email, text, or phone call
- Follow up on estimate requests
3.4 For Legal and Safety Purposes
- Comply with legal obligations and regulations
- Protect our rights and property
- Prevent fraud or illegal activities
- Enforce our terms and conditions
- Respond to legal requests from authorities
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us with:
- Email and SMS communication (e.g., email marketing platforms, SMS services)
- Appointment scheduling (e.g., calendar and booking systems)
- Customer relationship management (CRM systems like GoHighLevel)
- Payment processing (for contracted services)
- Website hosting and analytics
- Advertising platforms (Google, Meta/Facebook)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If R&S General Construction is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Requests from government authorities
- Protection of our legal rights
- Prevention of fraud or illegal activities
- Protection of safety and security
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods:
- Active customers: Duration of business relationship plus 7 years for legal and tax purposes
- Prospective customers (estimates/inquiries): Up to 3 years from last contact
- Marketing contacts: Until you unsubscribe or request deletion
- Website analytics: Up to 26 months
After the retention period expires, we will securely delete or anonymize your personal information.
6. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
6.1 California Residents (CCPA Rights)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Access your personal information
- Delete your personal information (subject to certain exceptions)
- Opt-out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at: [email protected] or (510) 362-9727
6.2 General Rights (All Users)
All users have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your information (subject to legal obligations)
- Opt-out of marketing communications
- Withdraw consent at any time (where processing is based on consent)
- Object to processing of your information for certain purposes
7. OPT-OUT AND UNSUBSCRIBE
7.1 Marketing Communications
You can opt out of receiving marketing emails by:
- Clicking the "unsubscribe" link at the bottom of any marketing email
- Emailing us at [email protected] with "Unsubscribe" in the subject line
- Calling us at (510) 362-9727 and requesting removal
You can opt out of marketing text messages by:
- Replying "STOP" to any marketing text message
- Contacting us at (510) 362-9727
Please note: Even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., appointment confirmations, project updates).
7.2 Cookies and Tracking
You can control cookies through your browser settings. Most browsers allow you to:
- Block all cookies
- Accept only certain cookies
- Delete cookies after your browsing session
Note that disabling cookies may affect the functionality of our website.
8. DATA SECURITY
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
- Secure data storage systems
- Encryption of sensitive data in transit (SSL/TLS)
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. THIRD-PARTY LINKS
Our website or communications may contain links to third-party websites (e.g., review sites, social media, vendor sites). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification (if you've provided your email address)
- Displaying a prominent notice on our website
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For privacy-related requests, please include:
- Your full name
- Contact information (email and phone)
- Description of your request or concern
- Any relevant account or transaction details
We will respond to your inquiry within 30 days.
13. CONSENT
By submitting your information through our contact forms, advertisements, website, or other channels, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not provide us with your personal information or use our services.
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